aaomzin

Works(03)

Work in development and in pilot, plus a self-initiated product. Every case study opens with the reasoning — what was decided, what was given up — before the screens.

9:415G
Report home internet
Here’s what we found…
Signal qualityGoodPackageNormalDeviceNot normal
Your home internet can’t connect. Try these first:
1Check the cables
Make sure every cable behind the router is pushed in.
2Turn the router off and on
Press Power to switch it off, then on again.
Tap “Done” once you’ve tried both
Done
Back to Help
9:415G
Help
What can we help with today?
Type the problem you have…
Home
088-XXX-4567
Your status…↻ Check again
SignalOnlinePackageNormalDeviceNot normal
Your home internet can’t connect. The signal is unstable or the router has a problem.
Checked at 10:00
Start fixing
Manage home internet
Refresh signalFixes most slow or stuck connections
Adjust speed
Wi-Fi name & password
Report a problem
Home internet
TV box
Move a visit
Bill & top-up
Calls & data
Something else
01Redesign · Mobile app

Help & Support, rebuilt around intent

Restructured a telecom app's help centre around what people actually arrive to do — so the fastest path ends inside the app, not on a call.

Role
UX/UI designer
Platform
iOS & Android
Status
In development
Read case →
Continue
Not now
TabTab
Continue
Not now
TabTab
one base · many brands · many devices
02Design system · Multi-platform

One design system, many products

A three-layer system, ~700 tokens and a plugin that cut docs from 3 days to 1.

Team of 4Mobile · Web · TV
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Toonn home screen Toonn add sheet
030→1 product · Mobile app & web landing

Toonn ตุน — know what's home before you buy it again

Fresh food and household stock in one view, no barcodes needed.

Mobile appSolo, end to end
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